Pre-Order Policy for Mangosteen Furniture
Thank you for choosing Mangosteen! To ensure a smooth and transparent experience, please review our pre-order policy:
1. Delivery Timelines
- Furniture Shipped from Abroad: Pre-ordered furniture shipped via sea freight will have a delivery timeframe of 6 to 8 weeks.
- Marble Items (Locally Manufactured in Dubai): Delivery takes approximately 4 to 6 weeks, depending on production schedules.
Note: These timelines are estimates and may vary due to unforeseen factors.
2. Factors Impacting Delivery
While we strive to meet the stated timelines, please note the following factors that may influence delivery schedules:
- Weather Conditions: Delays due to adverse weather affecting sea freight routes or port operations.
- Shipping Status: Global shipping congestion or unforeseen delays at ports.
- Exceptional Circumstances: Events such as natural disasters, pandemics, or other force majeure events.
Rest assured, we will keep you informed of any changes to your delivery schedule and work to minimize delays.
3. Pricing Details
- For products available as sets or individual items, pricing will be clearly indicated to help you make the best decision for your needs.
- Customers are encouraged to review the price breakdown on our website or consult with our team for clarification.
4. Payment and Confirmation
- A full payment is required at the time of pre-order to secure your items.
- Upon placing the order, you will receive a confirmation email with estimated delivery details.
5. Cancellation and Refunds
- Pre-orders may be canceled within 48 hours of placement for a full refund.
- Cancellations after this period is not allowed.
6. Communication and Updates
We understand the importance of staying informed. Our team will provide regular updates on the status of your order, including any changes in delivery schedules.
We appreciate your patience and understanding as we work to deliver high-quality, timeless furniture to your space. If you have any questions, please contact our customer support team at +971 568381583 or emailing info@mangosteen.ae
Mangosteen – Elevating Spaces, One Piece at a Time
